PG Software, distributeur historique des solutions ManageEngine en France, depuis 2004
Features | Standard Edition | Professional Edition | Enterprise Edition |
---|---|---|---|
Portal (formerly Business Units) | 1 | 10 | 20 |
Email Response Management | |||
Request sharing | |||
Request collaboration | |||
Contracts (automated billing) | |||
Billing Module | |||
Account and Contact Management | |||
Knowledge Base | |||
Product Catalog | |||
Customer Portal | |||
Active Directory Integration | |||
Import from CSV files | |||
Survey | |||
Fail-over Service | Add-on | Add-on | Add-on |
Help Desk Reports | |||
Dashboard and Analytics | |||
API | |||
Live Chat | |||
Custom module | |||
Business Rules | |||
SLA Management | |||
Automation Bundle | |||
Request Life Cycle | |||
Custom Trigger | |||
Request Timer Actions | |||
Support Rep Auto Assign | |||
Custom Schedules | |||
Custom Functions | |||
Custom Menu | |||
Page Scripts | |||
Webhooks | |||
Field and Form Rules | |||
Global Field and Form Rules | |||
Operating System Supported | |||
Windows | |||
Linux | |||
Database Supported | |||
PostgreSQL | |||
MS SQL | |||
App Support (iPhone and Android) | |||
Computer Telephony Integration (CTI) | Add-on | Add-on | Add-on |
Remote Assistance (Zoho Assist) | Add-on | Add-on | Add-on |
Zoom Integration | |||
Maps Integration | |||
Salesforce CRM Integration | |||
Zoho CRM Integration | |||
Zoho Analytics Integration | |||
Free up to | 5 Support Reps | NA | NA |
No. of Contacts (Customer Logins) | Unlimited | Unlimited | Unlimited |